We prioritize the quality of our platform and products. If you encounter technical issues with our platform or receive a defective product, we commit to providing a full refund. To be eligible, contact our customer support within 24 hours from the purchase or subscription date. Provide the defective audio file and a detailed explanation of your model training process (if applicable). Our team will promptly assess the issue and process the refund.

Please be aware that celebrity voices are not part of our services. Subscribing to our platform implies acknowledgment and agreement to the unavailability of celebrity voices. Consequently, we do not offer refunds based on their non-availability.

We encourage customers to maximize their subscriptions. Refunds are not provided solely due to non-usage. It is your responsibility to utilize the services within your subscribed plan.

To cancel your subscription, do so at least 24 hours before the next billing cycle. Failure to cancel within this timeframe makes you ineligible for a refund. Follow the [cancellation procedure] or contact our customer support for assistance.

Settle outstanding invoices, even after unsubscribing. No refunds or reimbursements are provided for outstanding invoices.

Refunds are unavailable for yearly plans; they are only applicable to month-to-month subscriptions.

Thank you for choosing VectusAI. For questions or concerns, please contact us.